Do you have questions about our products and services? Find the answers below.
Once a loan is successfully processed, Go To Loans will usually send an electronic payment on the same day directly into the Vendor’s bank account which was provided during the registration process. Depending on where they bank, it will take 1 to 5 business days for the funds to appear in the account.
All loans are funded electronically directly to the vendor.
Yes, any rim or tire package that will fit the vehicle qualified for a repair loan can be financed.
Getting approved takes just a minute! Once you provide us the vehicle details, your maximum loan amount that you are qualified for will be instantly calculated and displayed.
In order to be approved, we will need to know some details regarding the vehicle being repaired including: the year, make, model, and mileage. In addition to this, questions regarding the vehicle’s history and usage may be asked. No personal information of any kind needs to be provided in order to receive an approval. If the loan is accepted, the customer will need to provide a photo of their Drivers License, Vehicle Ownership, Vehicle Insurance, and a copy of a Void Cheque. All of these pictures can be uploaded securely directly on our site.
You can use the Vendor Locator to find authorized local repair facilities found in the top navigation menu or by clicking this link.
Yes! As long as the repair is for a collision or a rust repair and is completed by an authorized Go To Loans facility. Unfortunately, these loans cannot be provided for any non essential repairs such as customizations.
Yes! Loans can be provided for rims, tires or both as long as they also include the installation.
This loan is fully open so you can pay it off without any penalty. If you ever want to pay off the balance, just let us know and we can withdraw the balance of the loan electronically from your bank account. By paying a loan off early, you can save a significant amount of interest.
The minimum loan available is $500 and a maximum of $10,000
If you’re not receiving emails from us, it’s likely due to your spam filter, but it may also be one of the few reasons below. With luck one of these will either identify the problem so it can be fixed, or provide more clues to figure out the cause.
1. Have you looked in the “All Mail” label for the missing messages? What about “Trash” (or “Bin”, but not “[imap]/Trash” or anything else)? What about “Spam”?
2. Have you used the Search Mail function (with the term “in:anywhere”) at the top of the page to look for the missing messages?
3. Is the account full? Looking below the inbox, how much space, out of how much total, does it say is being used?
4. Did the senders get any sort of bounced/failed/rejected messages returned to them (post the full headers here)? If you still haven’t been able to solve this issue, contact us at firstname.lastname@example.org or use the live chat.
5. Have you tried sending yourself a test-message from a non-Gmail account? Have you tried sending a test-message to that non-Gmail account and replying? Does either direction work?
Once you agree to the loan structure, you will then need to provide your personal information. This step will require you to take some pictures of your drivers license, vehicle ownership and insurance, and a void cheque. Once all of the pictures have been uploaded to our system and verified by Go To Loans, you will then need to electronically sign the loan contract.
A repair loan requires the installation of all parts to be conducted at the repair center in order to qualify – a loan cannot be provided for parts only.
YES! This is a fully open-ended loan so you only pay interest for the time you are borrowing the money. The earlier you pay the more you save!
All of the fees to process the loan will be added to the total loan amount so you don’t need to pay it upfront. You may need to pay something upfront if the amount of your loan is less than the total cost of the repair. In this case, you will need to pay for the difference between the loan amount and the repair amount.
All loans are set up using preauthorized payments through your bank account. Unfortunately, we do not accept payments in the form of cash, cheque or credit cards.
Although you can pay off the loan at any time, loans that are below $750 can qualify for a maximum term of 12 months and loans above $750 up to $10,000, qualify for a term up to 48 months.
Yes, all payments are made directly to the vendor.
Yes, Go To Loans does not have any restrictions on the number of loans you maintain as long as together the value of all loans are not greater than what is permitted to be leant against the vehicle and none are in default.
All loans include lien search ($29), lien registration ($29 + $10 for each or partial year of the loan term ) and processing fees that include insurance verification of $20 (as applicable) and administration fees of $50, where total fees are dependant on the term of the loan. The loans are then calculated at an annual interest rate of 29.95%
Yes, all personal data is protected by our secure network. We protect this data with multiple layers of security, including leading encryption technology like HTTPS and Transport Layer Security. We continuously monitor our services and underlying infrastructure to protect them from threats, including spam, malware, viruses, and other forms of malicious code.
Simply login to the Vendor dashboard and go to Profile > Business Profile, where Logo and Storefront Images can be updated, and go to Profile > Services & Description, to choose all relevant Services that will show up in customer searches and to complete a Description of up to 500 characters that will be showcased to prospective customers.
We are happy to work with vendors on their promotions. If you wish to use Go To Loans logos on your website or within your marketing promotions, please get in touch with us at email@example.com and tell us what you require.
As soon as a vendor is activated on the platform, they will receive a free “dress up kit” to promote this new service offering. The free kit includes; flags, posters, brochures, sticker and other supplies needed to promote repair loans. For a small additional cost, Go To Loans can provide further marketing collateral as needed to any vendor.
You can submit inquiries 24/7 directly to Go To Loans through the Live Chat located at the bottom right of your screen. Messages will be responded to during normal business operating hours.
Go To Loans offers auto repair loans from $500 to $10,000.
As long as the loan has not yet been funded, any information that needs to be edited in an application can be changed by you or the Customer.
If your Customer requests to finance their repair, you can assist them by starting the process online through your account. Once the application process has started, the Customer can then continue the process from their home computer or phone.
A Customer can be qualified instantly once they provide their vehicle information. They don’t need to provide any personal information in order to get an approval. Go To Loans does not require any credit checks or income verification to be conducted in order for a Customer to receive a loan.
Once a Customer provides all their required information into the system, you will then be required to upload pictures into the system. You will be required to take photos of the following, the front of the vehicle including license plate, the vehicle’s VIN and odometer. In addition to this, you will be required to upload a copy of the repair invoice signed by the Customer.
When the vehicle is ready to be picked up you will be required to electronically sign a document confirming the repair was complete and you are assigning your rights to Go To Loans.
Once the document is electronically signed, the funds for the repair will then be sent directly to your bank account. To watch a video on the process, click here.
Once the repair has been completed and the vehicle is ready to be picked up, the Customer will electronically sign the repair loan agreement. Once they sign, you will get get an email notifying you to sign the agreement as well. Once this step is done, you will be sent an email with a verification that the payment was sent to you electronically.